Terms and conditions of sale

The products listed here come from many countries including the U.K., U.S.A., Denmark, Germany and Holland. Prices are shown on the separate price list and are subject to regular review due to fluctuating exchange rates and market conditions.

Stocks are held of the most popular items, but due to the breadth of the range we are unable to keep every product shown in stock. We will, however, always despatch stock items quickly, and advise as to the delivery on other items. We acknowledge that there is scope for misunderstanding when ordering remotely, and are usually happy to accept returns. We reserve the right to apply a re-stocking charge of 15% on returned stock items which have been correctly supplied. Items ordered or made specially are not normally returnable.

Credit accounts for trade customers will be considered on production of a bank reference and three trade references.

Shipping Methods and Charges

When you make an order or enquiry, shipping will be added depending on the weight of the order, and the country to be shipped to. Our normal methods of shipping are next day carrier in the UK, and by air freight elsewhere. If you wish to explore alternative methods, either quicker/more expensive, or slower and cheaper, please advise us with the order or enquiry.

Sales Tax / VAT

For all individuals in the UK, and private individuals in the EU, VAT is levied at the current UK rate of 20.0%. For all others, tax does not apply at the point of sale, but may be charged on import. Usually the carrier will organise customs clearance for you, and you will pay them any duties or tax due.

The shopping cart system recognises which countries attract tax at the point of sale.

If you have any further queries, please get in touch.

Ordering

Once an order has been placed an acknowledgement will be sent to your e-mail address. A contract is deemed to exist at this time. All goods are subject to availability. If the goods will not be available for a unreasonable length of time we will offer a full refund. You will be contacted as soon as a delay is discovered.

Payments

Payments can be made using any major Debit card and Credit cards excluding American Express. All prices include VAT.

Returns

Any goods which are found to be damaged of faulty need to be reported to us in 48 hours of delivery and returned to us within 28 days. We will endeavour to replace these item as quickly as possible but there may be a delay when goods need to be returned to the manufacturer for testing. If you decide you would like to return the goods for exchange or refund please contact us within 7 days. They must be returned within 28 days in original unopened packaging. Return delivery charges and risk is at your cost. Please contact us at sales@syhchandlery.co.uk for any issues relating to the above. For the full European directive on Distance selling follow the link below; http://www.hmso.gov.ukisiisi2000/20002334.htm

Data Protection

We will never sell, distribute or lease your personal information to third parties. We may use your personal information to send you promotional information you may find interesting. If you do not wish this to happen please contact us. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to:

Suffolk Yacht Harbour Limited
Levington, Ipswitch, Suffolk, IP10 0LN

SUFFOLK YACHT HARBOUR LIMITED
Company Reg 889 135 (England)
Registered Office: Cardinal House, 46 St Nicholas St, Ipswitch IP1 1TT
VAT no 102 7937 80